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Menu:
Updates:
April 2010:
Expert Insights - Creating a Team-Building Culture
March 2010:
Executive Briefing
February 2010:
Join other leaders who are maximising business performance
September 2009:
JobFit Assessments
August 2009:
Managing Human Capital in Unprecedented Times
June 2009:
Is your Organisation "Best-In-Class"?
May 2009:
Now is the time to Review your Screening & Selection Processes
March 2009:
Candidate Screening & Downsizing - How to make it effective!
January 2009:
All Managers can be Great Coaches
December 2008:
Study proves that Managers rarely understand the Success Factors of their employee
November 2008:
Perhaps if I starve the patient
that will make them stronger
October 2008:
Developing Courageous Leaders
September 2008:
Low Cost Employee Perks that won't punish your bottom line
August 2008:
Lessons of the Square Watermelon
Great Customer Service People
Who is responsible for “Customer Service” in your organisation? ….. Everybody
Customer satisfaction keeps your customers coming back and buying from you again and again. When everybody in your organisation is capable of providing effective customer service, your customers enjoy consistent, positive experiences whenever they interface with your people.
Satisfied customers are priceless assets on which to build a successful business, yet many companies place more emphasis on selling to new customers than servicing existing ones. While the importance of attracting new business cannot be discounted, it is equally or even more important and cost effective to grow your business by retaining and serving your existing customers.
Extensive research has identified ten specific behavioural characteristics and proficiencies essential to extraordinary customer service. The Profiles Customer Service Perspective assesses your candidates and employees to ascertain how they rate in each of these critical areas. Additionally you can customise the assessment benchmark and define forty-nine aspects of great customer service as they apply to your business.
